Source: IDC (First semester of 2009)
Experience
More than 10 years developing outsourcing services under a technological partner perspective, with the contribution of Indra's capacities in technical, human, and material resources.
Consolidation: positive results position Indra Outsourcing as one of the most solid practices in the market, creating an additional guarantee.
Leadership: the undisputed leader in the Spanish IT Services market, according to the leading sector analysts (DBK and IDC).
Industrialization: global offering of services in a near-shore and off-shore capacity, through an extensive network of multi-client or single-client software factories, as well as Production Services Centers (PSCs) that are specialized according to technological knowledge and business sectors, concentrating the company's accumulated experience in sectors such as Telecommunications, Banking or Insurance.
- Red de Centros de Servicios de Producción (CSP): network of Production Service Centers
- Network of Software Factories
- Methodologies, tools and solutions - MP10
Our business solutions
Organizations consider the outsourcing of business areas that are not core in order to free up resources who can then focus on higher value-added tasks. Increasingly, managers and directors face more dynamic and changing business models that demand advanced technological solutions and at a higher service quality expectation from customers, with the effect of substantially increasing the complexity of IT Management. For this reason, companies delegate more and more these tasks to professional companies such as Indra whose main business is precisely in the IT arena.
The outsourcing of IT functions contributes to operating cost control with savings of up to 20%, without reducing technological advances and quality of service, as well as turning fixed costs into variables.
Indra's Outsourcing Global Service Map takes such a strategic approach.
References
Prisa signs a global IT management agreement with Indra
Endesa has trusted Indra for the functional support of more than 300 applications in the areas of corporate management (human resources, personnel, economic-financial and procurement administration) and energy management (energy movements and clearing in the Spanish electricity market, European markets, trading, demand forecasting, etc.).
Telefónica: Indra is responsible for the development and maintenance of the reference systems, support, assurance, corporate, network creation, and network supply at Telefónica Spain. Also in Europe, Telefónica Czech Republic has entrusted Indra the development and maintenance of the Business Intelligence systems, support and portals – front end. Additionally, at Telefónica LATAM (Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay and Venezuela), Indra handles the development and maintenance of the support systems, procurement and assurance, business intelligence and front end (this last item in Venezuela only).
ASP and BPO for Revenue Accounting of Airline Companies: Indra has implemented a technological platform to manage revenue accounting for airline companies. Due to the high degree of control obtained over company transactions, this platform allows, through the distribution of process times, to recover the cost of the solution in record time. The modes in which the service is provided include: dedicated infrastructure, ASP (Application Service Provider) and BPO (Business Process Operation).
Strategic Ally of REE: since 2001, Indra has been a Strategic Ally of Red Eléctrica de España, and it is responsible for the global outsourcing of the information technology function, which includes the transfer of assets and human resources. Throughout these years of intense collaboration, the company's main objective has been the optimization and continuous improvement of the service.
